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A SECRETARY IS A PERSON TOO
Although this book was written primarily for secretaries or individuals working as administrative assistants or like positions, the information can be used by anyone to understand why they behave the way they do. The exercises after each chapter reinforce the material presented and “personalize” it so it is directly related to you.
This book will improve your listening and communicating skills and help you understand the difference between thinking, feeling and behaving. It presents Transactional Analysis in a clear, understandable manner and uses a systemic approach to solving everyday problems.
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